Frequently Asked Questions
Ordering
How do I place an order?
Orders can be placed directly through our website. Once confirmed, you will receive an email detailing next steps and timelines.
Can I request additional photos and details?
Yes. We are happy to share additional information before you complete your purchase.
Do you offer customisation?
Select pieces may allow minor adjustments. Please contact us prior to placing your order.
Made to Order
What does made to order mean?
Certain sarees are created after an order is placed, allowing time and care to remain part of the process.
How long does production take?
Timelines vary depending on the weave and complexity. Estimated timelines are noted on product pages.
Can I cancel a made-to-order item?
Once production has begun, cancellations may not be possible. Please review our policy before placing your order.
Shipping
Do you ship internationally?
At present, we ship within India only.
We hope to expand internationally in the future and will share updates when available.
Will I receive tracking information?
Yes. Tracking details will be shared once your order is dispatched.
How long does delivery take?
Delivery timelines vary depending on whether the saree is ready to ship or made to order. Estimated timelines are noted on each product page.
Returns & Exchanges
Do you accept returns?
Return eligibility depends on the nature of the product. Please refer to our Returns Policy.
What if my saree arrives damaged?
If there is any issue upon delivery, please contact us within 48 hours with clear photographs.
Care
How should I store my saree?
Store in breathable fabric covers and refold periodically to maintain structure.
Is dry cleaning necessary?
We recommend professional dry cleaning for most silk and woven sarees.